Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. We aim to post out orders within 3 working days of receiving confirmation of payment.
In order to contract with TheWhiskyphiles.com you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. TheWhiskyphiles.com retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with, this will usually be TheWhiskyphiles.com. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
(1) Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. By completing and submitting the electronic order form you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. In the event of an inability to provide the exact goods we will contact you to arrange suitable alternative or cancellation.
(2) Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.
Payment is accepted only via PayPal. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.
(4) Returns and refunds
If when you receive your product(s), you are not completely satisfied you may return the items to us, within seven days of exchange or refund. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials, etc. All shipping back to TheWhiskyphiles.com is paid for by the customer. We are unable to refund you postal fees. Any product returned found not to be defective can be refunded within the time stated above and may be subject to a 15% restocking fee to cover our administration costs. Goods found to be tampered with by the customer will not be replaced but returned at the customers expense. If you are returning items for exchange please be aware that a second postage charge may apply.
(5) Incorrect/Damaged Goods
We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered. Please contact us. In the unlikely event that the product arrives damaged or faulty, please contact TheWhiskyphiles.com immediately, this will be given special priority and you can expect to receive the correct item within 3-5 days. Any incorrect items received all delivery charges will be refunded back onto your credit/debit card.
TheWhiskyphiles.com accept no liability for any loss or damage that you suffer as a result of using purchased products.
TheWhiskyphiles.com, 18 Labrador Avenue, Livingston, West Lothian, EH54 6BU,
Tel: +44 7557 538719 Email: firstname.lastname@example.org